Publications
CSS has published a number of research reports, working papers etc. Some of those can be downloaded from this page. In addition, the researchers associated with CSS have published hundreds of articles, books etc. which can be found on forskning.ruc.dk. It is also recommended to visit the home pages of the projects that CSS participates in where an additional number of publications can be downloaded.Research Reports
Research Report 10:9 Jon Sundbo & Jørn Kjølseth Møller: "Medarbejder-baseret service innovation" (download pdf)Research Report 10:8 Jon Sundbo: "Medarbejder og brugerbaseret innovation i service" (Download in pdf)
Research Report 10:7 Jon Sundbo, Flemming Sørensen, Lars Fuglsang: "Innovation in the Experience Sector" (Download in pdf)
Research Report 10:6 Jon Sundbo: "The Exposure Society: Experiences as a new aspect social status" (Download in pdf)
Research Report 10:5 Jon Sundbo: "Public-private networks and service innovation in knowledge intensive services" (Download in pdf)
Research Report 10:4 Lars Fuglsang: "Developing a platform organisation in public-private collaboration (cases in public-private network collaboration and service innovations)" (Download pdf)
Research Report 10:3 Jon Sundbo "New vocational Experience Training Institutions (cases in public-private network collaboration and service innovations)" (Download pdf)
Research Report 10:2 Jon Sundbo "Local tourism development (cases in public-private network collaboration and service innovations)" (Download pdf)
Research Report 10:1 Jon Sundbo "Megaflex (cases in public-private network collaboration and service innovations)" (download pdf)
Research Report 09:3 Ada Scupola & Per Anker Jensen: "Information and Communication Technologies and Supply Chain in Facilities Management in Denmark" (Download in pdf)
Research Report 09:2 Jon Sundbo and Jens Friis Jensen: "Faciliteret innovation af oplevelser og service - en brugsbog" (Download in pdf)
Research Report 09:1 Jon Sundbo and Jens Friis Jensen: "Værdikæde Innovation. Innovation af oplevelser og service" (Download pdf)
Research Report 99:1 Jon Sundbo and Faiz Gallouj: "Innovation in seven european countries". (Download in pdf)
Research Report 99:2 Jon Sundbo: "The manual service squeeze".(Download in pdf)
Research Report 01:1. Christjan Fussing Jensen, Jan Mattsson & Jon Sundbo. Innovationstendenser i dansk turisme.(Download in pdf)
Research Report 01:2. Christjan Fussing Jensen. Den innovative adfærd i oplevelsesintensive virksomheder.
Research Report 02:1 Christjan Fussing Jensen, Jan Mattsson & Jon Sundbo. Succesfuld turistudvikling. Nøglen til innovation i turisme(Download in pdf)
Research Report 02:2 Helge Tetzschner, Henrik Herlau. Turismeudvikling ved innovation og entrepreneurskab, Et potentiale for lokal erhvervsudvikling? (Download in pdf Bilag 1a, 1b, 2, 3, 4a, 4b, 5, 5a, 5b)
Research Report 03:1, Jon Sundbo, Lars Fuglsang, Jan Mattsson, Ada Scupola: "Using the critical incidence technique to study new competencies for knowledge servcies in the self-service society (Download in pdf)
Research Report 04:1, Flemming Sørensen. Tourism Experience Innovation Networks. Tourism Experience Innovations and the Role of Geographically Organised Production and Information Innovation Networks (Download in pdf)
Working Papers
| No.: 1 | October 1997 | Fire principper bag
serviceinnovation Lars Fuglsang |
| No.: 2 | October 1997 | Innovation in services -
Denmark Jon Sundbo |
| No.: 3 | May 1998 | Representation problems in service innovation – Comments based on a survey |
| Lars Fuglsang & Christjan Fussing-Jensen | ||
| No.: 4 (contact) |
June 1998 | Knowledge-intensive business Service in the Danish economy |
| Jacob Norvig Larsen | ||
| No.: 5 | January 1999 | Betydningen af eksportintensitet og konkurrenceudsathed for danske servicevirksomheder |
| Anders Henten | ||
| No.: 6 | January 1999 | Specialisering inden for udveksling og handel med internationale billeder til TV-nyheder |
| Lars Fuglsang og Reza Tadayoni | ||
| No.: 7 (contact) |
April 1999 | Notat om E-Business og beskæftigelsen Peter Plougmann |
| No.: 8 | June 1999 | Implication of Information and Communication Technologies for The International Distribution of Labour |
| Anders Henten | ||
| No.: 9 | June 1999 | Internationalisation of Services - Implication of Information and Communication Technologies |
| Anders Henten & Knud Erik Skouby | ||
| No.: 10 (contact) |
September 1999 | Empowerment of employees in small and medium-sized service firms |
| Jon Sundbo | ||
| No.: 11 | October 1999 | Professionel business service Innovation: A distributed Knowledge approach |
| Mogens Kühn Pedersen | ||
| No.: 12 | January 2000 | Skills in Services: A Study in Denmark |
| Sven Illeris |
||
| No. 13 | November 2000 | Serviceudvikling, Internationalisering og kompetenceudvikling |
| Anders Henten & Søren Jens | ||
Reports
| No.: 1 | February 1999 | Innovation
og beskæftigelsesmønstre i service Anders Henten, Sven Illeris, Jacob Norvig Larsen, Mogens Kühn Pedersen, Peter Plougmann, Jon Sundbo (red.) |
| No.: 2 (contact) |
June 1999 | Danish
Servcie Firms’ innovation Activities and Use of ICT based on a survey Jon Sundbo, Anders Henten, Technological Institute, Lars Fuglsang and Christjan Fussing-Jensen |
| No.: 3 | March 2000 | Innovation
og kompetenceudvikling i rengøring. Case-rapport om ISS Sven Illeris og Jon Sundbo |
| No.: 4 | March 2000 | Menneskelige
ressourcer i hjemmehjælpen: fra pelsjæger til social entreprenør
Case-rapport om hjemmehjælpen i Valby Lars Fuglsang |
| No.: 5 | May 2000 | Serviceudvikling,
Internationalisering og kompetenceudvikling Lars Fuglsang & Reza Tadayoni |
| No.: 6 | May 2000 | Serviceudvikling,
Internationalisering og kompetenceudvikling Anders Henten |
| No.: 7 | December 2000 |
Innovation, internationalæisering, viden og
menneskelige
ressourcer. Et casestudie af forretningsområdet integreret vand i COWI
rådgivende ingeniører |
| No.: 8 | April 2001 | Arbejde
og kvalifikationer i service. Svend Illeris og Peter Plougmann |
| No.: 9 | April 2001 | Statistisk
analyse af de servciebeskæftigedes kvalifikationer. Svend Illeris og Peter Plougmann |
Info
In Denmark services generate 70% of the gross national product and of the country's employment. Most Danish companies are service companies. More than 20% of the world trade is trade with services. Most public sectors provide services.
Address
Center for Service Studies
CBIT
Building 44.3
Roskilde University
Box 260
DK-4000 Roskilde
Denmark
Mail: cssmail@ruc.dk
Phone: +45 4674 2000
The researchers of CSS can be contacted directly. Their contact informations can be found here.